Deliver Critical Breakdown Alerts Where Technicians Actually Look
Route urgent breakdown and safety-review notifications to configured channels such as WhatsApp, SMS, email, or in-app alerts.
Notifications & WhatsApp Dispatch
Illustrative workflow record
Why Email Alerts Get Ignored on the Factory Floor
Floor technicians don't carry laptops or check corporate email inboxes while troubleshooting machines on the production line.
Emergency breakdown notices sit unread for hours while production lines stand completely idle.
Manual phone trees waste valuable minutes trying to locate on-duty mechanical or electrical shift technicians.
How Notifications & WhatsApp Dispatch Works on the Floor
Configure Event Triggers
Define notification rules for Critical Breakdown Reported, Permit Awaiting Approval, Low Stock Alert, or Overdue PM.
Select Dispatch Channels
Route alerts by configured severity: urgent notices can use enabled messaging channels, while routine updates can remain in the application.
Deliver Actionable Messages
Technicians receive clear messages with machine name, location, problem description, and a direct link to the mobile work order.
One-Tap Acknowledgment
Technicians can acknowledge receipt directly, alerting the maintenance lead that the ticket is being actively handled.
Engineered Capabilities
Native WhatsApp Business Dispatch
Send WhatsApp notifications for emergency tickets to configured recipients, subject to channel setup and delivery availability.
Role & Shift-Based Routing
Route alerts automatically to the specific mechanical or electrical technician currently logged into the active shift roster.
Escalation Matrix Rules
If an emergency breakdown ticket is not acknowledged within 15 minutes, the system automatically escalates to the plant maintenance lead.
Daily Morning Shift Digest
Send maintenance planners a morning briefing summarizing PMs scheduled for the day, open breakdowns, and parts out of stock.
Safety Permit Authorization Alerts
Notify designated EHS reviewers when hot-work or LOTO records are submitted for review. Follow site authorization and response procedures.
Related Platform Capabilities
High-Impact Industries
Frequently Asked Questions
Specific details regarding notifications & whatsapp dispatch execution
Do technicians need to save a specific phone number for WhatsApp alerts?
Can we control which alert types trigger SMS vs WhatsApp to manage costs?
Can technicians reply to WhatsApp messages to update work order status?
Deploy Notifications & WhatsApp Dispatch at Your Plant
Experience how PredictAint streamlines day-to-day maintenance execution without massive IT overhead or complex user training.